Tedy Vicente
IT Systems Manager
How to create Orchestrator Connector in Service Manager
In our last post we went throught Service Manager 2016 installation, and Service Manager on it’s own can only do so much. With System Center Orchestrator you can expand what SCSM can do, and what you can offer to your users or customers.
At this point I will consider you have your Orchestrator deployed and ready for automation (how to install Orchestrator post coming soon).
Getting started
To start the Connector setup, make sure you are using an account/s that has admin rights in Service Manager and Orchestrator Servers. For this setup I will be using domain\SCService account for the connector
Let’s start by opening your Service Manager console.
Head over to the left pane and, right click Connectors, Create connector and choose Orchestrator connector.
A new window will show up that you will need to fill with your Orchestrator details. in General tab give your connector a name that is easily recognisable and that matches your company’s best practice. I named mine Orchestrator Connector, easy and boring.
Now you need to point the connector to your Orchestrator url. This is how Service Manager connects to it. The url and port number should have been setup when you were installing Orchestrator. If you didn’t change the defaults, your url should be http://orchestratorservername.yourdomain.com:81/Orchestrator2012/Orchestrator.svc.
Please be aware that even if you’re using Orchestrator 2019 the link will still be stating 2012, and not 2019. Not sure why, but hey, its Microsoft.
In Credentials setting add a new or point the connector via the dropdown to an existing account. I’ll be adding an AD account that has admin rights to Orchestrator.
Give the account a name in Display name leave Account as Windows Account, enter your User name and it’s Password. Make sure your domain is selected. Click Ok to finish.
Once account is set, click Test Connection to confirm your Service Manager can reach Orchestrator Server. You should now get The connection to the server was successful. Click Next to continue.
In the Sync folder, leave it as is. Service Manager will not find any other folder or Runbooks until its first sync, after you finish this setup.
Now in Web Console URL tab, add your url, this time it will be shorter. The default is http://orchestratorservername.yourdomain.com:82.
Click Ok to complete the setup.
In order for your Service Manager to start showing your Runbooks you will need to run your newly created connector. Head over to Connectors, select your Orchestrator connector you just created and click Synchronize Now, on the right side. It should only take a minute or less and it will show a confirmation prompt.
Click Library on the bottom left of your concole, click Runbooks and you should now see your Runbooks that have just synced.
This completes our Orchestrator connector and the end of this post. Hope you had success or comment below if you’re having any issues.